Policy
Last updated: 10 Aug 2026
This Privacy Policy explains how Wynter Rose Group (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation or use our property services.
We are committed to handling personal information fairly, responsibly and in accordance with applicable UK data protection law.
This Privacy Policy should be read alongside our Cookie Policy, which explains how cookies and similar technologies are used on our website.
Wynter Rose Group provides residential and commercial property services across Yorkshire and surrounding areas.
For the personal information covered by this Privacy Policy, Wynter Rose Group is responsible for deciding how and why that information is used.
If you have questions about this Privacy Policy, wish to exercise your data protection rights or want to raise a privacy-related concern, please contact us using our Contact Us page.
The information we collect depends on how you interact with us.
When you contact us, request a quotation or complete a website form, we may collect:
your name;
email address;
telephone number;
property type;
property address;
postcode;
service or services required;
information about the work required;
photographs or files you choose to upload;
your preferred method of contact; and
any other information you choose to provide as part of your enquiry.
If you become a customer, we may also process information relating to quotations, appointments, property visits, project requirements, work carried out, communications, invoices, maintenance records and other information reasonably required to manage and deliver the requested services.
When you visit our website, certain technical and usage information may be processed automatically.
Depending on the website functionality and your cookie choices, this may include information such as:
IP address or information derived from it;
browser type;
device type;
operating system;
pages viewed;
approximate location information;
how you arrived at the website;
interactions with website pages;
date and time of visits;
cookie or similar identifiers; and
security and server-log information.
Some of this information is used for website security and operation. Optional analytics information is processed in accordance with your cookie preferences where consent is required.
We may collect information directly from you when you:
complete a contact or quotation form;
contact us by telephone, email or WhatsApp;
provide information about a property;
upload photographs or files;
arrange a property visit or assessment;
request or accept a quotation;
become a customer; or
communicate with us while work is being planned or carried out.
We may also receive relevant information from another authorised person involved with a property, such as a landlord, tenant, managing agent, property manager, facilities manager, contractor or subcontractor.
Technical information may also be generated automatically through our website hosting, security, analytics and consent-management systems.
We may use your information to:
respond to enquiries;
understand your property requirements;
prepare or discuss quotations;
arrange property visits and assessments;
communicate with you about requested services;
plan, coordinate and deliver property works;
coordinate contractors or specialist trades where required;
arrange access to properties;
manage planned, preventative and reactive maintenance;
maintain appropriate customer, project and service records;
maintain accounting and financial records;
respond to complaints, questions or disputes;
measure and improve our website and its content;
understand how visitors find and use our website;
protect our website against spam, malicious activity and unauthorised access;
establish, exercise or defend legal claims; and
comply with applicable legal obligations.
We will not use personal information for an unrelated or incompatible purpose unless permitted or required by law.
We only process personal information where we have an appropriate lawful basis.
Depending on the circumstances, this may include:
We may process information where necessary to provide a quotation, respond to a request for services, take steps at your request before entering into an agreement or provide services under an agreement with you.
We may rely on legitimate interests where processing is reasonably necessary for our business and those interests are not overridden by your rights.
Examples may include normal customer administration, maintaining appropriate business records, coordinating property services, protecting our website and systems and dealing with legal claims.
We may process information where necessary to comply with applicable legal, accounting, tax or regulatory requirements.
Where consent is required, we will ask for your permission.
This may apply to optional cookies, analytics technologies or certain types of marketing.
Where we rely on consent, you can withdraw it at any time.
Our website uses Forminator to provide contact and enquiry forms.
When you submit a form, the information you provide is used to respond to your enquiry and manage your request.
Depending on the website configuration, form submissions may also be stored within the website’s WordPress database and may be delivered to us by email.
Please only provide information that is reasonably necessary for your enquiry.
You may choose to send or upload photographs and files relating to your property.
We may use these materials to:
understand the condition of a property or surface;
assess the requested work;
assist with preparing a quotation;
plan cleaning, maintenance, repair or restoration work;
coordinate contractors or specialist trades;
document the progress of requested work; and
maintain appropriate project records.
Please avoid uploading unnecessary confidential information, personal documents or information unrelated to the requested property work.
Providing photographs as part of an enquiry does not automatically give Wynter Rose Group permission to publish them for advertising, case studies or social media.
Where identifiable customer or property material is to be used for promotional purposes, we will ensure there is an appropriate basis for doing so.
We use Google reCAPTCHA on website forms to help protect against spam, automated submissions and abuse.
When reCAPTCHA is used, Google may process technical and interaction information in order to assess whether activity appears to come from a genuine visitor rather than an automated system.
Google processes information associated with reCAPTCHA in accordance with its own privacy terms.
The use of reCAPTCHA is also subject to the applicable Google Privacy Policy and Google Terms of Service.
We use Google Analytics to help us understand how visitors find and use our website and to improve its content, performance and user experience.
Google Analytics may process information relating to website usage, including:
pages viewed;
interactions with the website;
approximate geographic information;
browser and device information;
traffic source or referral information;
session information;
cookie or similar identifiers; and
other website measurement information.
We use this information to understand matters such as which pages are visited, how visitors arrive at the website and how the website is being used.
We do not use Google Analytics to intentionally collect information such as your name, email address or telephone number.
Where consent is required for Analytics cookies or similar technologies, Google Analytics will only be used in accordance with the choices you make through our cookie consent controls.
You can change or withdraw your Analytics cookie preference at any time through the website’s Cookie Settings.
Google may process Analytics information in accordance with its own terms, data-processing arrangements and privacy policies.
We use Google Search Console to monitor and improve the website’s presence in Google Search.
Search Console helps us understand information such as:
how often pages from our website appear in Google Search;
search queries associated with our website;
clicks and impressions;
search result performance;
indexing status;
technical website issues; and
how Google crawls and understands our website.
We use this information for search-engine optimisation, website maintenance and technical troubleshooting.
Google Search Console is primarily a site-owner reporting and search-performance service and is separate from the visitor measurement performed through Google Analytics.
Our website uses cookies and similar technologies.
We use CookieYes to help manage visitor cookie consent and preferences.
When you first visit the website, you may be given choices to accept, reject or manage optional cookie categories.
Where consent is required, optional cookies and technologies should only operate in accordance with your selected preferences.
Our cookie consent system is currently configured to remember your cookie choice for up to 12 months.
Individual cookies or services may have different storage periods depending on their purpose and configuration.
For more information, please read our separate Cookie Policy.
You can also use Cookie Settings on the website to review or change your choices.
We use website security measures intended to protect our website, visitors and systems against malicious activity and unauthorised access.
Our website uses Wordfence Security.
For security purposes, Wordfence and related website systems may process technical information such as:
IP addresses;
browser and device information;
requested website resources;
user-agent information;
dates and times of requests; and
information associated with suspicious or malicious activity.
This information may be used to detect attacks, block malicious requests, investigate security incidents and protect our website.
Our website is built using WordPress and uses hosting, caching, performance, security and backup technologies to operate and maintain the website.
Technical information may be processed by our hosting or technical service providers where reasonably necessary to:
deliver website pages;
maintain website availability;
improve performance;
protect the website;
diagnose technical problems; and
maintain backups for disaster recovery.
Information contained in website backups may remain within backup copies for a period after information has been removed from the active website. Backup information is retained only as reasonably necessary for security, recovery and business continuity purposes and is overwritten or deleted in accordance with applicable backup arrangements.
Our website may allow you to contact us using third-party communication services such as WhatsApp.
If you choose to use one of these services, the relevant provider may independently process information about you in accordance with its own privacy terms.
We do not control how third-party communication platforms independently use personal information.
Some property services may require us to coordinate contractors, subcontractors or suitably qualified specialist professionals.
Where reasonably necessary, we may share relevant information with those involved in managing or carrying out the requested work.
This may include information required to:
understand the work required;
arrange property access;
schedule work;
coordinate different trades;
communicate with the relevant property representative;
deliver the requested service; or
deal with an issue associated with the project.
We aim to limit information shared to what is reasonably necessary for the relevant purpose.
We do not sell personal information.
Where reasonably necessary, information may be processed by or shared with:
website hosting and technical providers;
website form providers;
website security providers;
Google in connection with Google Analytics, reCAPTCHA and other Google services used by the website;
communication-service providers where you choose to use their services;
contractors and subcontractors involved in requested works;
suitably qualified specialist trades;
accountants, insurers, legal advisers and other professional advisers where necessary;
payment or financial-service providers where relevant; and
government authorities, regulators, courts or law-enforcement organisations where disclosure is legally required or otherwise permitted by law.
We only share information where there is an appropriate reason to do so and aim to limit the information shared to what is necessary.
Some of the service providers we use, including technology providers, may process information outside the United Kingdom.
Where personal information is transferred internationally and UK data protection rules apply to that transfer, we will take appropriate steps to ensure that the transfer is made using a mechanism permitted by UK data protection law.
Depending on the circumstances, this may include adequacy regulations, approved contractual safeguards or another legally permitted transfer mechanism.
We do not keep personal information for longer than reasonably necessary for the purposes for which it was collected.
The appropriate retention period depends on factors including:
why the information was collected;
whether an enquiry becomes a customer relationship;
whether services are provided;
the nature and duration of a project;
whether information forms part of a quotation, invoice, project or maintenance record;
accounting, tax or legal requirements;
potential complaints, disputes or legal claims; and
whether continued retention is reasonably necessary for legitimate business purposes.
Where information is no longer required, it will be deleted, anonymised or securely disposed of where appropriate.
Some information may remain temporarily in website or system backups until those backups are overwritten or deleted through the normal backup cycle.
Google Analytics information is retained in accordance with the data-retention settings configured within our Google Analytics property and Google’s applicable service terms.
We take reasonable technical and organisational measures intended to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
These measures may include website security and firewall protection, account access controls, software updates, secure hosting, backups and limiting access to information to those who reasonably need it.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
We will only use personal information for direct marketing where we have an appropriate lawful basis.
Where consent is required for marketing, we will ask for it separately.
Submitting a general property enquiry does not automatically mean that you have agreed to receive marketing communications.
Where you have consented to marketing, you may withdraw that consent at any time.
If you ask us not to contact you for marketing purposes, we may retain limited information on a suppression list so that we can respect your preference.
Depending on the circumstances and the lawful basis being used, you may have rights including the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain uses of your information;
request transfer of certain information where data portability applies; and
withdraw consent where processing is based on your consent.
These rights do not apply in exactly the same way in every situation.
We may need to verify your identity before responding to certain requests.
We will respond to valid requests within the timescales required by applicable data protection law.
You may have the right to object where we process personal information on the basis of legitimate interests.
Whether we are required to stop the processing will depend on the circumstances and applicable legal requirements.
You also have the right to object at any time to the use of your personal information for direct marketing.
If you object to direct marketing, we will stop using your information for that purpose.
If you believe we have handled your personal information incorrectly, please contact us so that we can investigate your concern.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Making a complaint to us does not affect your right to contact the ICO.
Our website and property services are not specifically directed at children.
We do not intentionally seek to collect personal information directly from children for marketing purposes.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.
Our website may contain links to websites or online services operated by other organisations.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
If you follow an external link, you should review the relevant organisation’s privacy information separately.
We may update this Privacy Policy from time to time.
Changes may be made where, for example:
our website or services change;
new website functionality is introduced;
our plugins or technology providers change;
our use of Google or other third-party services changes;
the ways we process personal information change; or
applicable legal requirements change.
The latest version will be published on this page and the Last updated date will be changed where appropriate.
If you have questions about this Privacy Policy, how we handle your personal information, wish to exercise a data protection right or want to raise a privacy-related concern, please fill in the form on our Contact Us page.
Wynter Rose Group
Contact Us
https://wynterrosegroup.co.uk/contact-us/
